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As a consumer, it is right and resposibility to address any dissatifaction or discrepancy with your bank. Whether it's a case of illegal transaction such credit card fraud or an error made by your bank, it is advisable that you refer case to the right authorities.

Here’s what you should always keep in mind when making a banking complaint:
 
Related Information

Bank Negara Malaysia

Financial Mediation Bureau
 
What Else Can I Do?

Read our FAQs on making complaints

Download the booklet on making complaints

Download BNM’s complaint form
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Find details
Lodge your complaint via phone
 
 
   
Follow up call
Official letter
 
 
   
Deadlock letter
Submit your complaint
 
 
 
   
Seek legal counsel
Take your case to court
 
 
 
 

Find out the details of your bank's complaint unit and lodge your complaint directly to the complaints officer over the counter or via phone. As a consumer, it is right and resposibility to address any dissatifaction or discrepancy with your bank. Whether it's a case of illegal transaction such as credit card fraud or an error made by your bank, it is advisable that you refer case to the right authorities.
 
If you do not resolve your case, follow-up on your call with an official letter to your bank. Keep things clear, simple and include all essential information.
 
If your bank issues a "deadlock letter" to you, this means your complaint cannot be resolved. This letter will explain your bank's decision on your complaint and the reasons for its decision. If you are still dissatisfied, you may then submit your complaint to the Financial Mediation Bureau (FMB) if your complaint falls within the scope of FMB. Otherwise, you may write to Bank Negara Malaysia.
 
If your case is still unresolved, you may seek legal counsel and take your case to the court.
 
 
 
Download BNM's complaint form
 
 
  Download
here		 For more information on how to make bank complaints or how the Financial Mediation Bureau works, download our booklet on complaints and redress or contact us for more information.